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( '< ' ) Mike Kennedy |
CUSTOMER SERVICE
Welcome to the Bird-Song.com, Inc. web site. Internet commerce is an important part of the services that we provide to our customers. We want to deliver the products that you order through our on-line store, directly to your selected location with no more effort than a simple over-the-counter purchase. This process must represent the true customer service that we provide to all of our customers. We take a great deal of pride in the efforts spent making this e-commerce experience as simple as possible. The rules outlined below are designed towards this end. ORDERING As you browse through the product categories you can add items from the individual product pages to the shopping cart at any time. You can type words into the "Search" box and use the "Go" button to locate products that contain that text in its description. You will have ample opportunity to add, remove, change quantities or review pricing before you check out, so take your time and enjoy the product pictures, descriptions and some close-ups of our extensive wild bird products. An ongoing totals box with a "View Cart" and "Check Out" button is always available on the top center or the right side of your screen, below the Product Categories column. There is no minimum order. Billing and shipping information is needed to complete the order. You have the option of opening a Bird-Song.com account to retain your ordering information and check on orders. Using the "My Account" button you will have your own username and password for future orders. You can have the order shipped to another address by adding it, or check the "same as Billing Address" box to have it shipped to you. At the final check out screen you have the option of clicking on the "Printable Copy" button and your own system printer can print out a copy of the order you have just completed. You will also receive a return e-mail confirming your order. When the order is shipped you will receive another e-mail giving you the shipping information. All of these documents have an order number on them if you need to follow up in any way. SHIPPING Our shipping charges are based on actual UPS rates for the weight of the items, plus any extra charges for expedited delivery, or oversized packages. A packaging and handling fee of $2.00 per order is added. All delivery and handling charges are calculated automatically and will appear on the Delivery / Handling line of the shopping cart. Any products with extra charges are denoted on their description page. It is our intent to cover the handling and shipping costs via a reliable carrier. Our experience with UPS has been very good and their tracking systems allow us to insure your order is properly delivered. If you need further information e-mail info@bird-song.com with product and destination information and we will be happy to get back to you. At this time we do not ship to Canada or outside of the United States. RETURNS & EXCHANGES All returns must have a Return Authorization Number; or no credit will be issued. Any items that are received in a visibly damaged package must first be reported to the carrier. We take the time to package the items correctly for the shipment to you; we do not use any "distributors" or "fulfillment houses" that may not have the best interest of our customers in mind. Bird-Song only carries products that we know and trust. The manufacturers often are the best first contact if you have a problem with their products. We work with many original manufacturers and know their Warranty procedures well. We would be happy to assist you with warranty issues on products you purchase from Bird-Song. Items can be returned or exchanged for many reasons; undamaged or miss-ordered items will have a restocking charge. Simply have your order slip and e-mail us at info@bird-song.com and we will work with you to resolve the problem. Return requests must be made within 10 days of the original order. Shipping charges are not refundable. Customer satisfaction is our goal, and we are willing to do our part to accomplish it.PAYMENT We currently accept Visa, Discover and MasterCard. Your credit card is not charged until your order is shipped. The transferring of your credit card information is safely handled by a secure server. Bird-Song.com does not store your credit card information. We accept personal checks and money orders by mail, but may hold the order for 7-10 days for the check to clear. Orders paid by Cashiers Checks are usually processed the next business day. A copy of your receipt will be included in all orders shipped directly to you. OUT-OF-STOCK & BACKORDERS Most products are in stock and will ship immediately. If we do run out of a product, you will be notified via your e-mail and given our current options to resolve the shortage. Please bear with us, as this is close to our heart, we are in business to sell what we have worked so hard to purchase, test and present to you. We always try to remove out of stock items from the category pages before orders are processed, but it can be hard to predict daily ordering volume. We can handle backorders for products if you have given us the authorization to do so, via e-mail. Bird-Song reserves the right to limit quantities, and cannot be liable for delays caused by shipping. PRIVACY POLICY When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us. We do not sell or share e-mail addresses. Bird-Song.com does not store your credit card information. If you open your own account we will add you to our mailing list and e-mailing list, you have an option when opening an account to uncheck either of these boxes if you do not wish to be on the contact lists. At any time in the future you can be removed from either list at your request. For questions, comments or assistance with any privacy-related issues, we invite you to contact us. We're always happy to help. FEEDBACK & CONTACTS If you have a concern about our products or services, or you have an idea about a new or improved product, please e-mail us at info@bird-song.com and we will respond. We appreciate your feedback. Bird-Song.com, Inc. ACCEPTANCE OF TERMS THROUGH USE & COPYRIGHT INFORMATION This web site is owned and operated by Bird-Song.com, Inc. The use of this web site will automatically obligate you to accept the terms of operation and conditions of use. All resources, photographs, artwork, graphic images, audio & video data, text descriptions, trademarks and logos are the restricted property of Bird-Song.com, Inc. or our contributors and are copyrighted for protection under United States and International laws. Under no circumstances may any of this information (text or graphics data) be used for any purpose without the prior permission of Bird-Song.com, Inc. "Bird-Song.com", "Sugarloaf Blend" and "Careberry" are registered trademarks of Bird-Song.com, Inc. All other product names are the property of their respective trademark holders. Copyright © 2007 Bird-Song.com, Inc.™ All Rights Reserved |
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